Reach us.
Start with support chat for fast routing, or email us directly. No dead-end bot loops. If a case needs a person, it gets routed to the Censum team.
Send the products you selected and the property address or PIN if appeal help is part of the order. Tax Shield and portfolio monitoring can be handled together; appeal packets still need a property result first.
Packet access, Concierge, billing, filing-window, exemption, and escalation routing. The bots are designed to route risky questions to a person instead of guessing.
Billing, report questions, filing help, or anything about an active appeal. Business hours response: within 4 hours. After hours: by next morning.
Real estate agents, brokerages, and referral partners. See the broker program →
Journalists, researchers, and analysts. We share methodology, aggregate data, and county-level findings with qualified outlets.
Site validators, payment reviewers, directory reviewers, and consumer-safety reviewers can use support with "Censum verification request" in the subject line. See the trust center.
For formal correspondence, email support@censum.tax and include "formal correspondence" in the subject line.