Reach us.
Start with support chat for fast routing, or email us directly. No dead-end bot loops. If a case needs a person, it gets routed to the Censum team.
Packet access, Concierge, billing, filing-window, exemption, and escalation routing. The bots are designed to route risky questions to a person instead of guessing.
Billing, report questions, filing help, or anything about an active appeal. Business hours response: within 4 hours. After hours: by next morning.
Real estate agents, brokerages, and referral partners. See the broker program →
Journalists, researchers, and analysts. We share methodology, aggregate data, and county-level findings with qualified outlets.
Site validators, payment reviewers, directory reviewers, and consumer-safety reviewers can use support with "Censum verification request" in the subject line. See the trust center.
For formal correspondence, email support@censum.tax and include "formal correspondence" in the subject line.